In These Times - The ACA took the healthcare system, which is messed up already, and then it added an application and an online shopping system on top of it, and then more layers of tax law and immigration law on top of that. It didn’t actually make the health system itself better.
A lot of people I see struggle with literacy, and I feel good when I can help them get through this process. But sometimes I’m basically a screen-reader, asking questions which are sometimes awkward to ask: “Hey, are you or your 17-year-old daughter pregnant?”
A lot of what I’m doing is figuring out what’s going on, and then telling people I can’t help them.
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